Privacy Policy
Kaya Care WA is committed to protecting your privacy and handling your personal information lawfully, fairly and transparently, in compliance with the Privacy Act 1988.
How we collect and use your information
We collect personal information only where necessary to provide support coordination or plan management services, or where required by law. We collect directly from you or your authorised representative wherever practicable.
Information we share
Your information may be shared with the NDIA, your plan manager, support providers, mainstream and community services you access, and health practitioners involved in your care. We do not sell, rent or trade your personal information, and we do not disclose it overseas.
How we protect your information
Your records are stored securely in encrypted systems with multi-factor authentication. Access is restricted to staff members who need it to do their job. We maintain separate systems for Support Coordination and Plan Management to protect your privacy.
Your rights
You can request access to, or correction of, the information we hold about you at any time. You can also withdraw or change your consent to how we use your information.
Data security and breach management
If we detect a data breach that's likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner within 30 days.
How long we keep your information
We retain your records for a minimum of 7 years, or longer where required by law, then securely destroy them.
Questions or complaints?
Phone: 0468 895 292
Email: admingroup@kayacare.com.au
OAIC: 1300 363 992 or www.oaic.gov.au
NDIS Commission: 1800 035 544
Last updated 10 August 2026. Complies with Privacy Act 1988 (Cth) and NDIS Practice Standards.